Terms & Conditions
Unless otherwise agreed in writing, the sale, delivery, repair and service shall be subject to the following terms and conditions.
The “Seller” means Ergonomic Chairs-Direct.
The “Buyer” means the person contracting to buy Goods.
The “Goods” means the goods the Buyer contracts to buy, which may be specified in the order acknowledgement or other appropriate document and where the context so permits includes units, parts, accessories, repairs and service.
GDPR Compliance Statement
The Seller respects and complies with the EU General Data Protection Regulations (GDPR). Some of the key ways in which we comply with these regulations are:
We (The Seller) explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.
In the event of a breach we (The Seller) will notify affected users within 72 hours of first having become aware of the breach.
Buyer’ can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.
Once we (The Seller) have compared your (the Buyer’) rights to “the public interest in the availability of the data”, we will delete your personal data where you have requested this.
We (The Seller) allow you to receive the personal data concerning you, which we will provide in a ‘commonly used and machine readable format’ and you have the right to transmit that data to another ‘controller’.
We (The Seller) implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects’. We (The Seller) hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.
The prices shown are only applicable to purchases made via the Seller and are shown in Sterling. Tax charges are available for display during the initial phase of shopping before any payment details are entered and can be calculated for the contents of your shopping cart.
Orders are normally despatched promptly, 10-14 days from receipt of order. Delivery times and dates specified by the Seller are given and intended as an estimate only, if the Seller cannot deliver within 5 working days of this the buyer will be informed immediately and, with their agreement, arrange another time for delivery. If we cannot agree another time for delivery the Buyer will receive a full refund. Our shopping basket defaults to Mainland United Kingdom delivery (excluding Ireland, Highlands and Islands). If you are outside of Mainland UK (excluding Ireland, Highlands and Islands), please contact a member of our team for pricing. Please note, this may extend the lead time of your delivery.
Terms of Delivery
Delivery is ex-works, and shall be deemed effective when the Goods are declared available for despatch or collection.
Delivery is to ground floor entrance only and goods will be delivered packaged. It is the responsibility of the customer to unpack and build the items.
Payment and Interest
Payment can be made either by credit/debit card, cheque, PayPal and bank transfer. At Ergonomic Chairs-Direct we are able to offer larger company orders a credit account, although this is on a case by case basis and checks will be carried out on the individual buyer or company of the buyer.
Lost/Damaged in Transit
We will replace any products which have been lost in transit if you notify us via e-mail via firstname.lastname@example.org or by telephone on 0800 024 8844 within 24 hours of receipt, accompanied by photographic evidence of the damaged goods by email. This is processed case by case, meaning items may be chargeable to be replaced. E.g. if the item is signed for in good condition this may affect your case in gaining a free of charge return.
If any item supplied is damaged in transit you must inform us before returning the item and we will inform you of the returns procedure.
Goods which prove unsuitable, due to a manufactuering issue, may be returned for refund, credit note or exchange if they are returned to us within 14 days of receipt. This will incur a charge of 65% should your returns fall outside the below conditions:
Items are returned carriage paid.
Items must be in a re-saleable condition, dismantled where appropriate, unmarked and in original packaging. We reserve the right to levy a charge to replace damaged or defaced packaging).
Any item returned because of a product fault or a mistake we have made, you will be refunded the cost of the goods but we will not refund the original postal cost incurred by the Seller or the postal charge for returning the product to us. This does not affect your statutory rights.
We cannot accept returns on any items which have been specifically manufactured or ordered for you.
You must get returns authorisation from us by contacting us and receiving a unique returns number before returning any goods.
We cannot accept responsibility for undelivered returned parcels. Please obtain proof of posting and adequate insurance for loss or damage of any such items.
We are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
If any item supplied develops a fault within its warranty period from date of receipt you must inform us before returning the item and we will inform you of the returns procedure.
Your money will be refunded within 14 days of the receipt of the returned goods.
Fabric is as shown on swatches on each product, although note that this is subject to screen brightness and resolution. We would advise ordering a fabric sample before purchase to ensure the colour is correct. All our Ergonomic Office Chairs are made to order, therefore are manufactured specifically for you. Should the colour be incorrect and deemed the fault of the buyer then this is a chargeable reupholstering fee and may incur collection/delivery fees in addition.
Monday-Friday (excluding bank holidays) 9:00AM to 5:00PM
Tel: 0800 024 8844
The Buyer must ensure the Goods are suitable for their particular purpose. In placing an order the Buyer acknowledges that it has not been induced by any representation by or on behalf of the Seller which has not been confirmed in writing to or by the Company. Should the Buyer effect onward sale or supply to a third party, all products should be delivered in the original packaging, instructions and labelling.
Liability for Installation and Use
The Seller shall not be liable for any defect or damage arising from overheating or corrosion other than where a design has been supplied by the Seller and installation/application instructions have been correctly implemented. The Seller shall not be liable in the event that the Buyer’s use of the Goods is contrary to any general standards or regulations in force from time to time. Furthermore, the Seller shall not be liable for any defect or damage arising out of improper use or misuse or arising from any application contrary to general acknowledged practices.
Service Beyond our Liability
The Buyer may request the Seller to service Goods supplied by the Seller. If the serviced Goods prove to be free from any defect warranted by the Seller, the Seller reserved the right to charge service fees from the Buyer and the Buyer agrees to pay such service fees to the Seller. Charges for making repairs to Goods not included by the warranty shall be subject to the Seller’s current service fees.
We endeavour to respond to all complaints within five working days, and if we need to investigate your query further we will advise you.
Please send an email to email@example.com or contact our customer services via telephone.
Specifications, indications of performance and other descriptions in the Seller’s catalogues, brochures, price lists and advertising material are based on test conditions. Actual performance depends on the environment and installation conditions. The Seller does not warrant performance to these specifications in each installation. The Seller may vary the specification and modify Goods as part of regular product development in accordance with the applicable quality standards and provisions resulting in variations of performance, specifications and other descriptions.
Retention of Title
Any design, drawing, description, model, sample and/or the like shall remain the absolute property of the Seller and the Buyer shall, if so requested by the Seller, return such design, drawing, description, model, sample and/or the like to the Seller. The Buyer shall have no right to use or transfer or assign any design, drawing, description model, sample and/or the like to any third party without the prior written consent of the Seller.
The proper law applicable to all contracts between the Seller and the Buyer is that of England.
Your statutory rights are not affected by any of these business terms.
All errors and omissions excepted appertaining to all quotes, invoices, prices and information provided.